Terms & Conditions

This will eventually be replaced by some legalese that no one will read - but the high level bullet points are this:

  • Don't circumvent the marketplace by contacting people or companies outside of the mechanisms on the website - if you find someone on CH, you gotta pay the fees.
  • We know that in some cases there are gray areas where you knew the person beforehand but still found them on CH - email us about those cases.  Default to treating everyone you find on CH as though, well, you found them on CH.
  • Payment is to be provided by the party (hiring company or person/company being hired) based on the pricing page details.
  • Send all email to users via their @user.commercehero.io email address.


  • Once the job starts, the contractor will sync up their time tracking data and project into the Commerce Hero backend (docs).
  • The contractor will also sync up their project managements system into the Commerce Hero backend, or use the @user.commercehero.io emails exclusively for communication
  • After phone calls or meetings, send a recap email via @user.commercehero.io

Full-Time Hires

  • During the evaluation period, the new hire will sync up their time tracking and project management data into the Commerce Hero backend

Still need help? Contact Us Contact Us