Communication Guidelines

While we don't want to be too rigid in the requirements that we have in place, there are a few ground rules we want to establish just to keep things moving along nicely.

  • Be responsive - respond to all emails within 24 hours on business days - both clients and heroes.
  • Don't miss meetings - don't miss meetings that you schedule without giving notice a couple hours in advance.
  • Keep messaging within Commerce Hero - use the email addresses
  • Follow-up on meetings - if you have a meeting by phone, Skype, or in-person, please be sure to send a follow-up email through  This hits several birds with one stone - follow-up after meetings is always good, and this also keeps communication within the marketplace.

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